一款面向 Amazon /Shopify跨境电商卖家的智能客服助手，采用多层级知识库与 AI 回复生成架构，帮助卖家更高效、更安全地处理买家消息。

* 支持平台，amazon ，Shopify ，（后续将开发支持ozon,fb,whatsapp等更多平台）

* 用户一键授权谷歌邮箱/微软邮箱

* 自动读取买家订单消息/邮件消息

* 全球语言翻译：一键（AI实时）翻译历史对话消息，支持输入中文一键转换英语/或全球任意外语，解决客服不懂英文场景。

 *一键AI自动生成消息回复，一键重新生成，风险词自动过滤

 *支持Agent辅助无人值守模式，实现24H自动回复

 * 支持卖家私有知识库上传及管理

 一句话介绍本系统，跨境电商多平台一站式客服解决方案

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3. 框架结构：
4. 多层级知识库架构系统结合店铺商品数据、卖家上传的客服案例、FAQ、售后政策、物流规则和平台级客服规则，为 AI 回复提供知识依据。
5. 公私知识分层卖家私有知识只服务于对应店铺；公共经验知识和系统规则作为辅助参考，避免覆盖卖家自己的店铺政策。
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7. 多店铺隔离管理每个店铺拥有独立的商品数据、知识库和客服上下文，切换店铺后只读取当前店铺相关数据，防止不同店铺数据混用。
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9. 智能查询策略系统会根据买家消息自动识别意图，按顺序查询订单信息、商品资料、店铺政策和历史客服案例，再生成更准确的 AI 回复草稿。
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11. 覆盖常见客服场景支持售前咨询、物流跟进、商品问题、退换货、等卖家高频客服场景。
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13. 一键自动翻译支持聊天气泡对话和 AI 回复内容一键翻译，帮助卖家快速理解不同语言买家的消息。
14. 风险控制与人工审核支持风险词检测、官方消息动作匹配和人工审核，所有 AI 回复在发送前可由卖家确认，降低误回复和平台合规风险。
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帮助 Amazon 卖家减少重复工作、提升回复效率，让客服流程更智能、更清晰、更安全、更可控。

所有开发接口均走amazon/GPT官方APi合规接口。【可接二开定制增加更多电商平台客服】

英文版介绍

An intelligent customer service assistant designed for Amazon sellers. It uses a multi-layer knowledge base and AI-powered reply generation architecture to help sellers handle buyer messages more efficiently and safely.

Core capabilities include:

Automatically reading buyer messagesSupports reading Amazon buyer emails and order messages, helping sellers manage customer communications in one place.

Multi-layer knowledge base architectureCombines store product data, seller-uploaded customer service cases, FAQs, after-sales policies, shipping rules, and platform-level customer service rules to provide reliable context for AI-generated replies.

Public and private knowledge separationSeller-private knowledge is used only for the corresponding store. Shared experience knowledge and system rules are used only as supporting references and do not override the seller’s own store policies.

Multi-store isolationEach store has its own product data, knowledge base, and customer service context. When switching stores, the system only retrieves data related to the selected store, preventing data from being mixed across stores.

Intelligent retrieval strategyThe system automatically identifies buyer intent and retrieves order information, product details, store policies, and historical customer service cases in sequence before generating a more accurate AI reply draft.

Coverage of common Amazon customer service scenariosSupports high-frequency Amazon seller scenarios such as pre-sales inquiries, shipping follow-ups, product issues, returns and exchanges.

One-click automatic translationSupports one-click translation for chat bubble conversations and AI-generated replies, helping sellers quickly understand buyer messages in different languages.

Risk control and human reviewSupports risk word detection, official messaging action matching, and human review. All AI-generated replies can be reviewed and confirmed by the seller before sending, reducing the risk of incorrect replies and platform compliance issues.

helps Amazon sellers reduce repetitive work, improve response efficiency, and make customer service workflows smarter, clearer, safer, and more controllable.

All development integrations use official API-compliant interfaces.

承接业务范围：AI应用开发 ，RAG，agent智能体，AI客服，

Qwen,豆包，GPT等各类大模型AI应用的开发。

有海外实体公司开发资质，可承接gpt,gmeni grok等大模型开发，走openai，Gemini， Xai官方API接口（非第三方）开发AI应用，可写进合同。可开海外公司账单发票。

声明：本店出售源码系统均不包含二次开发/删改增功能/BUG修改等服务，不包含软件内所涉及的第三方付费（如收费的API，大模型token消耗，上架应用商店）服务

有演示地址的源码与演示一致，若无演示的源码与客户运营中的参考演示不保证完全一样、有变化的可能性。

免责声明：

1：若交付源码后，购买方私自二次开发修改，转让，用于非法用途等行为，与我司无关。

2：购买前请仔细阅读本声明，购买则表示您已阅读并同意本声明的以上所有条款之约定。